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T & C

Giselle Pilates is operated by Giselle herself and this studio has limited weekly slots.

We kindly request your mindfulness when booking classes. Please refrain from cancelling or rescheduling your class.

Thank you for your cooperation.

New clients

  • The new client must have a private consultation and trial class with Giselle. To book your first class, please text Giselle at 0408 582 400.

2

Class details

  • Giselle Pilates is a private Pilates studio. 

  • Mixed gender and welcome clients of all ages and fitness levels. 

  • All classes run for a total of 50 minutes.

  • Please let your instructor know prior to the class commencing if you have any injuries or concerns, or are pregnant.

  • No latecomers will be accepted - if you arrive late over 10 mins before your class, the instructor reserves the right to refuse you to participate & you will lose your class pass.

  • Please clean your mat and equipment after use.

  • The new studio is compact, so children other than guests cannot accompany them to the studio.

3

Notification

  • All notifications will be sent through your emails. 

  • A reminder email will be sent 1 day before your class. If you need to cancel your class, make sure to cancel the class as soon as you receive the reminders.

4

Payment

  • All classes should be paid for up front.

  • Prepaid credits can be paid for by cash or bank transfer.

  • All the packages have different validity from 1 month to 6 months.

  • No extension will be allowed after expiry.

  • No refund will be accepted after purchase. (no exception)

  • No transfer is accepted after purchase.

5

Booking

  • All bookings should be made by yourself online.

  • All slots will be ‘First come, First serve.’

  • You can book the classes a maximum of twice a week.

  • Every class will be created 30 days in advance. 

6

Cancellation Policy

  • Cancellations or rescheduling classes must be done at least 12 hours prior to the class start time to avoid losing your credit. 

  • If you book the wrong class, your pass cannot be reused. 

  • Giselle Pilates may cancel a class at any time and for any reason. You will be credited for any classes in this circumstance.

7

No-show Policy

  • If you reserve a space in a class and do not show up without cancelling you will lose your class pass. No exceptions.

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